Shipping policy

Shipping Policy

Giant Panda Store

At Giant Panda Store, we are committed to delivering your orders safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

Local Orders: 3–7 business days
International Orders: 7–15 business days

Please note that shipping times may vary depending on your location, customs processing, weather conditions, or courier delays.

Shipping Fees

Shipping costs are calculated during checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to track your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Giant Panda Store is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery period, please contact our support team for assistance.

Damaged Items

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Customs & Duties

International customers may be required to pay customs fees, taxes, or import duties depending on their country’s regulations. These charges are the customer’s responsibility.